HMM

Multi-category patient scheduling in a diagnostic facility using Markov decision process

Multi-category patient scheduling in a diagnostic facility using Markov decision process

Properly designed multi-category patient scheduling strategy boosts service quality, operational efficiency, health outcomes and revenues and reduces costs. Our goal is to maximize the expected net revenue over a work-day, minimize the average waiting-time of patients and minimize the average number of patients who are not scanned by the end of the work-day.